FREQUENT QUESTIONS:

R. What kind of materials do you work with?

We work with several materials such as wrought iron, stainless steel 316, brass, copper, alpaca, gold & silver (in our jewelry section). Other materials are: handmade blown glass, fusion glass, stained glass, etc. For custom projects, we have worked with plastic, ceramics, leather, etc.

R. What is the purchase process?

Once you have selected the model, measurements & colors, it is necessary that you let us know through our e-mail, telephone or if you prefer, visit us at our workshop to specify what you want. To start an order, we require 50% of the total balance, and when we are ready to deliver or ship your order, the other 50% will have to be paid. Once we have your piece ready to be shipped, we will contact you and send you photos of your piece. If you confirm it, we will be ready to ship.

R. Do you ship?

Of course! We ship to all the states in Mexico & International Shipping. All the shipping costs are paid by the customer. If you live in the country, you can let us know which freight company you prefer or we can suggest one. If you live outside the country, we can give you an estimated price delivery. For that, we will need your full address and zip code to be able to give you a estimated quote. Remember that all of the shipping prices change due the number of boxes and final weight.

R. What happens if any of my pieces are broken due to shipping?

With our extensive experience, it has been rarely happened. We pack all our pieces with foam packing method, which perfectly protects your pieces. If this happens, you have 5 business days from the delivery of your order, to request a replacement part with no extra cost.

R. Do you install?

Yes we do. Given that you request it, the installation price has an extra cost. This varies from place to be installed, days and required personal, for the installation to be performed. In the installation price we include travel, food and installation per diem.

R. How are the pieces packed?

Our parts are packed by parts and disassembled to obtain a safe shipment. Installation instructions will come in your package, but we also offer training and explanation through our telephone lines for any questions you may have.

R. Can you make custom pieces?

Yes. Most of our pieces are unique and custom made. You indicate us measurements, colors and other descriptions to be able to create it. It helps us a lot if you provide us a picture of the place where you will want to install your piece, so we can give you suggestions about colors, models or even installation of it.

R. What finishes, colors & shapes do you have in blown glass?

We mainly handle two finishes: brilliant or frosted. In colors and shapes, we have a wide range of colors and combinations that you can choose to your liking. Remember that all our blown glass is 100% handmade. We do not use molds, that is why, sometimes there could be a minimum variation in color and size, but we will notify you for your confirmation.

R. What payment methods do you accept?

Our payment methods are: Electronic transfer or SPEI, PayPal, cash or credit/debit card payment only at our store.

R. I have a design in mind, can you make it?

If you want something that is not in our collections, there is no problem. We can quote your design so you can get the piece you want.

R. Do you handle wholesale sales?

Yes. If you wish to sell our products, contact us via telephone or e-mail to provide the required information.

R. Do you design the pieces?

Yes. Max Koekkoek & his family have been creating and designing pieces for over 25 years. All our collections are 100% original. We also emphasize the durability and aesthetics of our pieces. Although there are many copies of our products, we have stood out in quality, creativity and professionalism.

R. What type of electrical components do you use?

All our components are UL certified and LED.

R. What is your delivery time?

Our delivery time varies by project and seasons. It usually takes us 3 to 4 business weeks to deliver our orders. In any case, that we have a prolonged delivery we will let you know when making your purchase.

R. What quality guarantee do you grant?

All our pieces are created under the strict eye of its designer and artist Max Koekkoek. From welding points, to the blown glass, we stand out in quality. All our metal structures are powder coated painted and even, if you live in a coastal area, we can offer you another layer of zinc coating, to prevent your piece from rusting or paint falling.